Terms & Conditions


Please take a few minutes to read through the following points, as once an order has been placed you agree to be bound by these terms. Our terms and conditions cover all orders made either online or custom, and may be subject to revision at any time. 

Our Designs

Copyright and all other intellectual property rights are retained by The Cross-Eyed Fox for all material (including without limitation: designs, artwork, photographs, logos and any custom order designs).

Orders, samples, custom designs and any website content are for your personal use only, and may not in any way be copied, reproduced, distributed or re-sold. Using any of our products, copyright or intellectual property for commercial or marketing purposes is strictly prohibited unless you have received express prior written permission from ourselves. We reserve the right to photograph all and any orders for our own marketing purposes.

Your Order

When providing wording or guest names to accompany your order, please make sure there are no errors. This information is copied directly from your original text and we are not responsible for any mistakes.

Due to the nature of the laser cutting process, please expect some burn marks to be present and slight variations between each piece. Lighter card colours show burn marks more prominently, if you’d like to reduce the burn marks visible please choose from the darker card colours. Burn marks are not accepted as a reason for returns.

Care should be taken when handling any stationery or favours, they are sometimes quite delicate and can get damaged when handling or placing in envelopes etc.

If you are provided with an artwork preview, please make sure all the details are correct. We allow up to three sets of amendments and any changes made once artwork has been signed off may incur an additional design charge.

Please note there may be variations in the printed colours of invitations and accompanying inserts due to the print process. Colours may also differ from any printed sample sets received in advance of your order or from digital artwork previews and proofs.

Price Lists and Quotations

Price lists and quotations are correct at the time of receipt, and we reserve the right to amend our prices at any time.

Payment

Payment must be made in full (including delivery charges) before design/production of your order will start.

Production Times

Orders can take between 4 - 8 weeks to produce, as everything we make is bespoke.

Guidance on production times will be stated on the product pages.

You will be advised of an estimated production time once an order has been placed or by enquiry. However please do email us if you've a specific date you need items for and we'll try our very best to accommodate! 

Cancellations and Returns

If an order is cancelled before production has started, we can see if a proportionate refund is possible based on whether materials have been ordered in and how much design time has be undertaken.

Once an order has been passed to print or laser cutting, unfortunately no refund will be available except any delivery charges invoiced for.

All orders are made bespoke and we are unable to accept returns or exchanges.

Delivery within the U.K.

As all our products are made bespoke we only post items through Recorded Delivery methods except for samples which are sent standard 1st Class Royal Mail.

Please make sure the correct delivery address is given when placing an order. We are not liable for any items which have not been received due to incorrect details. Delivery estimates are advised by the postal service provider, and we are not responsible for lost or delayed post.

International Orders

International orders are always welcome!

Please be aware you may be charged custom duty/tax on your order. It is the sole responsibility of the customer to check import taxes/charges in their destination country before ordering and pay any costs this may incur.

International Delivery for Sample Orders

Delivered with Royal Mail on a International Standard shipping.(1-2 week delivery aim. Not tracked.)

International Delivery

All items sent by Royal Mail International Tracked/Signed

Delivery Time Estimates (After Posting)

UK: Delivery aim 1-2 working days

Europe: Delivery aim 5-7 working days

Everywhere Else: 1-2 weeks

Alternative postage options can be arranged - please email us to arrange.